How It Works — FieldLink

No more sticky notes and forgotten voicemails

A customer gets in touch

Whether it's a phone call, an email, or a form on your website — every inquiry lands in FieldLink automatically. You see it straight away, with the customer's details and what they need. Nothing slips through the cracks because you were up a ladder when the phone rang.

✓Every lead in one place. Nothing lost.

Stop spending 20 minutes describing the same boiler swap

AI helps you write the quote

Tell FieldLink what the job is in plain English — "replace combi boiler, 3-bed semi, ground floor kitchen". The AI writes a clear, professional description for your quote. Need parts? FieldLink searches across all suppliers and finds the cheapest prices so you can build an accurate quote without ringing around. You review it, tweak anything you want, add your price, and send. Your customer gets a branded link they can view and accept right from their phone. No back-and-forth emails.

✓Professional quotes in minutes, not hours.

No retyping, no copy-pasting between spreadsheets

Quote accepted — job created in one click

When your customer accepts the quote, you convert it to a live job with one click. All the details — description, price, customer, site address — carry straight over. The job is ready to schedule immediately. No admin, no duplicated effort.

✓Quote to job in seconds.

See who's free, drag the job in, done

Schedule your team without the phone calls

Open the calendar and you can see your whole team's week at a glance. Drag the job onto an engineer's schedule. They'll see it on their phone — where the job is, what's needed, any notes. No more ringing round at 7am asking who's available. No more double-bookings or forgotten jobs.

✓Your team always knows where they need to be.

Timesheets, parts, and progress without chasing anyone

Your team works — you stay in the loop

Your engineers log their hours from their phone as they work. Need parts? They search suppliers, compare prices, and order — all attached to the job. You can see what's happening on every job without making a single phone call. When they're done, you know about it.

✓Real-time visibility. No chasing.

Everything's already there, just hit send

Invoice and get paid — fast

The job's done, the hours are logged, the details are captured. FieldLink generates the invoice with everything filled in. Sync it to your accounting software or use the built-in invoicing. Send your customer a payment link. Less time chasing invoices, more cash in the bank, and you're already on to the next job.

✓Job done to money in the bank — no bottleneck.